GUEST INFORMATION

Welcome to Grove House.

I hope your stay is pleasant and enjoyable.

If there is anything I can do to help, in any way, please do not hesitate to contact me.

Should you require any help with booking trips etc please ask.

Enjoy your stay!

Karen Webster

INTERNET ACCESS

Wireless internet access is available throughout the house. This service is security protected hence a code is needed to operate this facility. A charge of £5.00 is made for this service, and this entitles you to unlimited use during your stay here.

LUGGAGE

Assistance with luggage is available upon request.

HOSPITALITY TRAYS

All bedrooms have a hospitality tray with tea, coffee, milk portions etc. Should you prefer fresh milk - just ask.

BEDDING

All of our bedding is suitable for allergy sufferers. Should you prefer a blanket, top sheet or extra pillows - these are available.

HOT WATER

There are no restrictions regarding the time for using our hot water, and there should be more than enough 24 hours a day.

HEATING

All bedrooms are heated with a self control radiator. You can turn it down or off if you so wish. If extra heating is required please ask and we can give you an additional heater.

EMERGENCY CONTACT

For urgent assistance during the night I can be contacted on 07867 785524 or ring the front door bell.

FIRE PRECAUTIONS

We strongly advise that you read the Fire Notice within your room and personally check where your nearest fire exit is.

SMOKING

We are a non smoking establishment.

TRAVEL ADAPTORS

Should you require an adaptor for your electrical appliances during your stay please ask.

ELECTRONIC SAFES

Each bedroom is equipped with a safe. Please refer to the operating instructions inside.

WAKE UP CALLS

We do not offer this service as each bedroom is equipped with an alarm clock.

IRONING FACILITIES

Should you require an iron/ ironing board during your stay - just ask.

HAIRDRYER

There is a hairdryer for your use in each bedroom.

DRINKING WATER

The water in the colored bottles is suitable for drinking. Ice is available upon request.

FRIDGES

All rooms have a compacted fridge for chilling drinks etc. Should you require some additional space for chilling items please ask. If possible I will oblige. However, it must be noted that we do not allow guests to eat meals in their rooms due to the high standard of furnishings etc.

CD AND DVD PLAYERS

Each bedroom is equipped with these. There is a boxed set of CDs for you to enjoy during your stay. (Please leave these for future guests). There is also a DVD on our local area for you to view. Should you wish to purchase one as a momento of your holiday they are available at the War and Peace Museum, in Oban, at a nominal fee.

HOT TUB

This is available to our guests who book out the entire house and stay for a minimum of three consecutive nights.

NEWSPAPERS

A selection of newspapers will be laid out in our lounge or conservatory for you to read before breakfast. Should you require this service it must be requested the night before.

BREAKFAST TIMES

Breakfast is served from 8.00 am - 9.00 am daily. Should these times not be suitable please contact me and every effort will be made to accommodate your requirements.

LAUNCHING OF SMALL BOATS

We have a private slipway for you to use opposite the house and this facility is free of charge.

GARDENS

Whilst staying at Grove House you have full use of the Falls of Lora Hotel garden and the family loch side 2 acre garden across the road from our house. The Residents Lounge at the hotel is also available for your use.

PAYMENT

Unfortunately, we do not accept any form of electronic payment. Suitable methods are Sterling cheques (with a cheque guarantee card) and Sterling money. Should you need to withdraw cash the village store which is two minutes away by foot has a cash machine which is free to use. The store opens at 6.00 am daily and closes at 6.00 pm Monday - Saturday and 1.00 pm on Sunday.

BOOKING POLICY

We take the first nights accommodation payable by cheque upon booking. We ask guests to let us know their estimated time of arrival. Check in is from 4pm. If booking less than 5 days prior to arrival date we ask guests to arrive before 6pm. Should you anticipate being any later we ask you to let us know, as we will release the room by 6.30pm without a deposit.

CANCELLATION POLICY

Any cancellations made for bookings outwith 30 days of the arrival date shall incur a £10 per head administration charge. Any cancellations made for bookings within 30 days of arrival unforunately will lose their full deposit.

USEFUL TELEPHONE NUMBERS

NHS 24 0845 24 24 24
Local Doctor 01631 710 529
Fire, Police, Ambulance 999
Taxi 01631 710 100 or 0800 123 444
Caledonian MacBrayne 01631 566688
Oban Tourist Office 01631 563122
Glasgow Airport 0870 400 008
Train Enquiries 0906 550 0000
Scotrail 0845 748 4950
Citylink Coaches 0870 550 5050
Glencruitten Golf Club 01631 562868 or 01631 564115
Atlantis Leisure Centre 01631 566800
Munro’s Garage 01631 564463
Shore Street Dentists 01631 563006
Argyll Square Dentists 01631 562791